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Support Packages
Important Message
Dear Valued Customers,
We have recently seen an increase in emails that appear to be from Digis or LP Broadband and asking that you supply them with your email address and password. DO NOT REPLY TO THESE EMAILS. They are spam, and they are trying to get valid email accounts so they can spam to other customers.
LP Broadband will on occasion send a message to some email accounts to check that they are still active, but in no occasion will we ask that you send us the password to an account.
Please be very careful, when asked by anyone for information over the web. If you are uncertain, then look up LP Broadband in the phone book, or go to either lpbroadband.net or lpbroadband.com, get our phone number and call us, to see if we need any information.
Best Regards,
Wilson Spence
President
LP Broadband Inc
LP Broadband Gold Package
Gold Support is included in all service packages. Customers have two ways to get support assistance:
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Telephone support: (970) 372-2824
Hours are:
Monday - Friday: 7:00AM to 10:00PM
Saturday & Sunday: 9:00AM to 7:00PM
Phone calls will be returned within 4 hours of receipt of the call.
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E-mail
Same day response to all e-mails.
E-mail: customersupport@lpbroadband.net
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LP Broadband Platinum Support
Platinum Support is included in our Small Business and Business Plus Service Packages.
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Same day on-site service calls
970-372-2824
Normal Business Hours:
Monday - Friday: 8:00AM to 8:00 PM
Saturday - Sunday: 9:00AM to 5:00PM
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Advance notice of all planned maintenance
Platinum Support subscribers will be notified in advance of all planned maintenance.
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